1. Assignment
1.1 These Terms and Conditions apply exclusively and expressly to all offers, assignments, and agreements between TasklyHands ("Service Provider") and its clients ("Client"), excluding any contrary terms of the Client unless agreed in writing.
1.2 TasklyHands acts as an independent contractor and is never an employee or subcontractor of the Client.
1.3 All offers are non-binding and valid for four weeks unless otherwise stated.
1.4 No rights can be derived from information provided in offers, brochures, websites, social media, or other materials of TasklyHands.
1.5 An agreement is concluded and fully evidenced by the written confirmation of the assignment by TasklyHands.
1.6 TasklyHands determines the manner and persons by whom the assignment is executed.
1.7 TasklyHands commits to using best efforts and professional care in performing the services but does not guarantee achieving a specific result.
1.8 The Client shall provide all information and materials necessary for the execution of the assignment timely. Failure to do so entitles TasklyHands to suspend performance.
1.9 The Client must promptly notify TasklyHands of any facts or circumstances relevant to performing the assignment and guarantees the accuracy and completeness of the information provided.
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2. Fees and Expenses
2.1 All fees are exclusive of Dutch VAT (21%) and other government levies.
2.2 TasklyHands reserves the right to adjust fees periodically.
2.3 In addition to fees, the Client shall reimburse reasonable expenses such as travel and accommodation costs, which will be substantiated as much as possible.
2.4 By granting the assignment and TasklyHands' acceptance, the Client accepts liability for payment of all invoices related to the assignment.
2.5 TasklyHands may require an advance payment.
2.6 Interim invoices may be issued during the execution of the assignment.
2.7 Payments from the Client will first serve to cover any accrued interest, costs, and damages, and thereafter the oldest outstanding invoices.
2.8 Payments must be made without deduction, discount, or offset.
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3. Timely Payment and Non-Payment
3.1 Payment term is 14 days after invoice date. Disputes about invoice amounts do not suspend the Client’s payment obligation.
3.2 If payment is not made after the term despite a written reminder, TasklyHands may suspend contract performance, notifying the Client in writing.
3.3 Complaints about invoices or services must be submitted within seven days after the Client knew or could reasonably have known the cause. Filing complaints does not exempt timely payment.
3.4 If the Client fails to pay after due notice, statutory commercial interest is due on the full invoice amount.
3.5 If collection actions are necessary, the Client will owe extrajudicial collection costs amounting to 10% of the outstanding amount, minimum €250.
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4. Liability
4.1 If errors occur during service provision for which TasklyHands is liable, damages payable are limited to the amount of the last invoice related to the specific service.
4.2 Liability is only for replacement damages, i.e., compensation for the value of unfulfilled performance.
4.3 Liability limits also apply to errors caused by equipment, software, data files, or other resources used by TasklyHands.
4.4 Liability limitations also apply if TasklyHands refuses services and damages occur as a result.
4.5 The Client’s claims expire one year after the cause arises.
4.6 Liability limitations also benefit those working for TasklyHands, whether employed or contracted.
5. Duration and Termination
5.1 The agreement is entered into for an indefinite period unless agreed otherwise in writing.
5.2 Either party may terminate immediately via registered letter if the other party becomes insolvent, ceases business operations, or a circumstance arises justifying immediate termination.
5.3 After termination, all Client-originated documents in TasklyHands' possession remain available upon request. TasklyHands retains files for seven years.
6. General Provisions
6.1 Both parties shall maintain confidentiality regarding confidential information obtained during the engagement.
6.2 TasklyHands retains intellectual property rights on methods, advice, contracts, and materials used or developed unless agreed otherwise.
6.3 The Client may not reproduce, disclose, or exploit these intellectual properties without prior consent.
6.4 Parties acknowledge email communications carry risks such as distortion, delays, and viruses; neither party is liable for damages resulting from email use. Both parties shall take reasonable precautions to mitigate these risks.
6.5 The Client may not assign the agreement or rights without written consent from TasklyHands and remains liable alongside any assignees.
6.6 The Client indemnifies TasklyHands against third-party claims resulting from client instructions or materials.
6.7 Circumstances beyond control (force majeure) such as power outages, internet disruptions, or platform malfunctions entitle TasklyHands to suspend or cancel unperformed obligations without liability.
6.8 Changes to the agreement are valid only if confirmed in writing by TasklyHands.
6.9 Dutch law governs the agreement.
6.10 Disputes fall under the exclusive jurisdiction of the competent Dutch courts.